WSFS: Personal & Business Banking in Delaware
How can you be nearly 200 years old, in a world that is ever-changing? The answer will always be the same. create an association members of Associates who are dedicated to their community and success will follow.
We believe that our Values and Mission serve as an essential reminder of our values and what we are doing in our work.
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"We Stand For Service" (r) is our mission statement and daily reminder to be active. Since 1832, WSFS has been a locally-owned and operated community bank which serves Delaware Valley families and businesses of all sizes.
We're committed to meeting the ever-changing requirements of our clients' requirements for banking services and exceed their expectations each and every day.
Serving other customers as well Our company grows by growing as well, and when we increase our capabilities, we're better able to assist others. This is an ongoing cycle of service which benefits both our business and our community.
The Values We Hold
Our values are the basis of our culture, and they define our identity as a company. They're what makes our company distinctive and unique. We at WSFS we:
Do the right thing.
Serve others
Are open, friendly and honest
Grow and improve
What do you mean when I say WSFS Mobile Banking? How do I enroll?
WSFS Mobile Banking lets you check your account information, locate branches and ATMs, and check deposits, send funds to your friends and family and also transfer funds and pay bills using any mobile phone. If you're in the process of using WSFS Online Banking, you are able to sign up by visiting an app store in your smartphone and downloading the WSFS Bank app. It is also possible to open the app store on your device by visiting wsfsbank.com. Use the identical username and password are required in order to access WSFS Mobile Banking as you must log in to WSFS Online Banking.
What happens if lose my cell phone?
The login information and account details will not be saved automatically on your device. Therefore, anyone isn't able to login to your accounts simply because they have access to the mobile device. Don't write your login details in the notebook or write the details using your mobile device because your information could be accessed by anyone else. Password protect your mobile device if possible. If your device is lost or stolen, sign into your bank account online and turn off your device. If your phone has been stolen, call your service provider for mobile to terminate service on the device.
How should I proceed if I purchase a completely new phone?
When you're already using the same phone number and service, there is no need to change anything. If you switch providers or numbers, log in to your WSFS Online Banking account on your personal computer. Then, you can update your account details by clicking "Manage the Mobile Banking settings."
What will happen if I don't decide to be a phone owner on a smartphone?
Log in with Online Banking and select the Manage Mobile Banking settings, then select to turn off the device.
Will this Mobile WSFS App work with my phone?
This WSFS mobile application is compatible with the following mobile devices: iPhone(r) and iPod touch(r) devices with iOS 7.1 and higher Android(tm) gadgets running Android(tm) running OS 4.0 or higher along with iPad(r) 3.0 or greater and beyond iOS 4.1 and above iOS 4.1.
What exactly is what is the WSFS Snapshot Deposit and in what way does it work?
We encourage you to visit our Personal Mobile Banking page for more details about the WSFS Snapshot deposits.
What functions can do with my mobile phone?
It is possible to locate ATMs and branch offices, look up the history of transactions, check the balance on your account, and transfer funds across WSFS Bank accounts pay your bills, and transfer funds to your loved ones and make mobile deposits using the WSFS Snapshot Deposit (for customers).
How do I proceed if forget my password or user ID?
Contact 1.888.WSFSBANK and reset your account password, or your user ID.
What devices are able to link to my account? Mobile device that I use to access my account?
Yes. You can use any device that is internet-connected and can support secure SSL traffic.
Do I have to use the same username and password for the online bank?
Yes you can access WSFS Online Banking using the same username and password that you used to log into WSFS Online Banking.
How do I create recurring transfers and bill payments using WSFS Mobile Banking?
At present there is no one-time transfer or bill payments that are set up can be completed via mobile banking.
What can I do to know if the transaction I made was successful?
An acknowledgement notification is sent via your device. If you do not receive confirmation, double-check and make sure your transaction was successful. Then submit the transaction which was not completed. Contact 1.888.WSFSBANK for assistance if you're unsure whether the transaction was successful.
What is the best place to get an account that is brand new and has a for the payee?
Payees are able to be added or removed via online banking. Mobile capabilities are limited to sending payments to established payees as well as to cancel scheduled payments. To stop a transaction you must log into WSFS Online Banking, select Pay Bill and then unblock the payment from the list of outstanding payments.
What is the outcome if I'm not able to join my phone in online banking?
Please check the following.) Your mobile device must be connected to the internet. (Contact your mobile service provider for more details.) 2.) Your mobile service provider supports secure SSL traffic. (Contact your mobile service provider for more details.) 3.) You must have possession at the time of this writing WSFS Online Banking credentials.
How do I modify my contact details on this system?
You can update your contact information by clicking the Customer Service tab in Online Banking or by calling 1.888.WSFSBANK or visiting an office of the bank.
I have a transaction on my checking account, which I don't recognize. What can I do to challenge the transaction or get more information?
Contact us at 1.888.WSFSBANK to learn more about.
Q. What do I do to renewal my CD?
A. It will renew automatically at the same date, and with the same maturities. You will be notified approximately one week before the due date for renewal so you can look through the rates and terms to find the best choice for you.
How do I close my account?
A. Stop in one of our banks, or call 1.888.WSFSBANK.
What is the best way to find my entire routing details and the account number?
The routing number is 031100102. You can see your complete balance on your statement.
How can I make orders in exchange for checks?
You can buy checks on this website, or via phone 1.877.838.5287.
What should I do to get a duplicate of my bill as well as my statements for the month?
A. Monthly bank statements and monthly statements are accessible on the tab Accounts in WSFS Online Banking. They are also available via the number 1.888.WSFSBANK.
What is the best way to get Direct Deposit or different forms?
You can download Direct Deposit form by clicking here for Direct deposit form. The deposit slips, forms W-9,, overdraft protection forms, and various other forms can be obtained from the bank's branch or by calling at 1.888.WSFSBANK.
Which procedure is used to WSFS Bank handle overdrafts?
Overdrafts happen when you don't have enough money in your checking account to make an expenditure and you have to cover the cost regardless. We can pay for an overdrafts in two ways: 1.) We provide the usual procedures for overdrafts which are made to your accounts. 2.) We also offer plans to guard against overdrafts, such as the possibility of linking your credit lines or savings account , which may be less expensive than our usual overdraft policies. For more information, visit the branch office of your choice or call us at 1.888.WSFSBANK. Check out the following page to learn more details about our regular overdraft policies.
How can I add security against the possibility of overdrafts on the account I have?
A. WSFS offers overdraft protection plans, which include accounts that are linked with savings or credit lines which may be more affordable than our standard overdraft policy. If you'd like to add overdraft protection to your account, go to our branch offices, or call our customer service at 1.888.WSFSBANK.
How do I find the most efficient method of placing an order to stop a payment on an unauthorized check or payment?
Contact us toll-free at 1.888.WSFSBANK to make the order for stopping payment. Stop payments on checks can be done through Online Banking under the Customer Service tab.
I've made the ATM/mobile banking transfer. When will it be made possible?
ATM deposits and checks that are deposited at the WSFS office before 3 p.m. are available the following day. Checks that are made using mobile devices prior to 7 p.m. will be available the following day of business. In some cases, there could occur delays at the processing of deposits. We will notify that you in case we are required to hold your deposit for a period of time.
What should I do with an insurance claim for property loss?
A. We know this is an emotional time and we'd love to assist by making the process as smooth and fastest time possible. Go to the property damage claim page for more information.
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